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      Privacy Policy

      Privacy Policy

      Last Updated: October 7, 2026

      This Privacy Policy explains how Orluneins (“Orluneins,” “we,” “us,” or “our”), operated by Shenzhen Xinyuan Chengzhen Technology Co., Ltd., collects, uses, discloses, stores, and otherwise processes personal information when you visit https://orluneins.com/, purchase our products, contact customer service, create an account, interact with our website, or otherwise use our services.

      Orluneins is an online retailer specializing in party supplies, celebration accessories, gifts, and lifestyle products, including products for birthdays, parties, holidays, special occasions, gifting, entertaining, personal accessories, decorative products, and everyday lifestyle use.

      By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

      1. BUSINESS INFORMATION

      Brand:
      Orluneins

      Website:
      https://orluneins.com/

      Operator / Company Name:
      Shenzhen Xinyuan Chengzhen Technology Co., Ltd.

      Company Address:
      Room 706, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

      Customer Service Email:
      service@orluneins.com

      Telephone:
      +86 177 4115 7375

      If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, you may contact us using the information above.

      2. INFORMATION WE COLLECT

      The personal information we collect depends on how you interact with Orluneins.

      Information You Provide Directly

      We may collect information that you provide when you:

      • Place or manage an order;

      • Create or use a customer account;

      • Contact customer service;

      • Request a return, refund, or exchange;

      • Subscribe to marketing communications;

      • Submit a review, comment, or other content;

      • Participate in a promotion or survey;

      • Otherwise communicate or interact with us.

      This information may include:

      • Full name;

      • Billing address;

      • Shipping address;

      • Email address;

      • Telephone number;

      • Account login or account-related information;

      • Order and purchase history;

      • Product preferences;

      • Customer service communications;

      • Reviews, feedback, comments, or other content you submit;

      • Information relating to returns, refunds, exchanges, disputes, or other transactions.

      Payment Information

      When you make a purchase, payment information may be collected and processed by third-party payment processors.

      Depending on the payment method you choose, payment-related information may include billing details, payment account information, card information, and transaction information.

      We generally do not directly store complete payment card numbers or card security codes. Payment information is processed by applicable payment service providers in accordance with their own privacy and security practices.

      Information Collected Automatically

      When you visit or interact with our website, we and our service providers may automatically collect certain technical and usage information through cookies, pixels, log files, analytics tools, device identifiers, and similar technologies.

      This information may include:

      • IP address;

      • Browser type;

      • Device type;

      • Operating system;

      • Device identifiers;

      • Referring website or source;

      • Pages and products viewed;

      • Search activity;

      • Date and time of visits;

      • Click and navigation activity;

      • Shopping cart activity;

      • Approximate geographic location derived from IP address;

      • Website interaction and performance information.

      3. HOW WE USE PERSONAL INFORMATION

      We may use personal information for purposes such as:

      • Processing, confirming, and fulfilling orders;

      • Processing payments and transactions;

      • Arranging shipping and delivery;

      • Providing order confirmations and status updates;

      • Processing returns, refunds, and exchanges;

      • Providing customer service;

      • Responding to questions, requests, or complaints;

      • Managing customer accounts;

      • Detecting and preventing fraud or unauthorized transactions;

      • Maintaining website and account security;

      • Improving our website, products, customer service, and shopping experience;

      • Understanding how customers use our website;

      • Conducting analytics and measuring website performance;

      • Personalizing content, recommendations, or shopping experiences where permitted;

      • Managing promotions, discounts, or marketing campaigns;

      • Sending promotional communications where permitted by law;

      • Complying with legal, tax, accounting, regulatory, and contractual obligations;

      • Enforcing our Terms of Service and other policies;

      • Protecting the rights, property, security, and legitimate interests of Orluneins, our customers, and others.

      4. LEGAL BASES FOR PROCESSING

      Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

      • Performance of a contract with you, including processing and delivering your order;

      • Your consent;

      • Compliance with legal or regulatory obligations;

      • Our legitimate business interests;

      • Protection of our legal rights and interests;

      • Prevention of fraud, abuse, or security incidents.

      Where we rely on consent, you may withdraw your consent where permitted by applicable law.

      5. HOW WE DISCLOSE PERSONAL INFORMATION

      We may disclose personal information to third parties when reasonably necessary to operate our business, provide our products and services, process transactions, fulfill orders, improve our website, comply with legal obligations, or protect legitimate interests.

      Service Providers

      We may disclose personal information to service providers that perform services for us, such as:

      • Payment processing;

      • Website hosting;

      • Order processing and fulfillment;

      • Shipping and logistics;

      • Customer support;

      • Email communications;

      • Cloud storage;

      • Information technology;

      • Analytics;

      • Advertising and marketing;

      • Fraud prevention;

      • Security services.

      These providers may process information only as necessary to perform services for us and subject to applicable contractual and legal requirements.

      Payment Processors

      Payment transactions may be processed by third-party payment providers.

      Those providers may collect and process payment and transaction information under their own privacy policies and terms.

      Shipping and Logistics Providers

      To fulfill and deliver orders, we may provide relevant information to shipping carriers, logistics companies, fulfillment providers, customs authorities, and other delivery-related service providers.

      This information may include your name, shipping address, telephone number, email address, and order information.

      Advertising and Analytics Providers

      We may use third-party advertising, analytics, measurement, or marketing technologies to understand website activity, improve our services, and evaluate advertising effectiveness.

      These providers may use cookies, pixels, device identifiers, and similar technologies.

      Under certain U.S. privacy laws, some disclosures involving targeted or cross-context behavioral advertising may be legally defined as a “sale” or “sharing” of personal information even when no money is exchanged.

      Where required by applicable law, we provide available mechanisms to opt out of such activities.

      Legal and Regulatory Disclosures

      We may disclose personal information where reasonably necessary to:

      • Comply with applicable law or regulation;

      • Respond to lawful government requests;

      • Respond to court orders, subpoenas, or other legal processes;

      • Enforce our agreements and policies;

      • Investigate suspected fraud, abuse, or unlawful activity;

      • Protect the rights, property, safety, or security of Orluneins, our customers, or others.

      Business Transactions

      If Shenzhen Xinyuan Chengzhen Technology Co., Ltd. or the Orluneins business is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law.

      6. COOKIES AND SIMILAR TECHNOLOGIES

      We and our service providers may use cookies, pixels, web beacons, local storage, log files, and similar technologies to operate and improve our website.

      These technologies may help us:

      • Maintain website functionality;

      • Keep items in a shopping cart;

      • Remember user preferences;

      • Maintain account sessions;

      • Analyze website traffic;

      • Understand how customers use our website;

      • Improve website performance;

      • Measure advertising effectiveness;

      • Personalize content or advertising where permitted;

      • Detect fraud, misuse, or security threats.

      Some cookies may be strictly necessary for website operation, while others may support analytics, functionality, personalization, or advertising.

      Where required by applicable law, you may be given the opportunity to manage non-essential cookies through a cookie preference tool.

      You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of the website.

      7. ADVERTISING AND INTEREST-BASED MARKETING

      We may work with advertising or marketing providers that use cookies, pixels, device identifiers, or similar technologies to measure advertising, understand website activity, or provide interest-based advertising.

      Where applicable law requires consent or provides an opt-out right, we will provide the appropriate choice or mechanism.

      You may also be able to manage advertising preferences through your browser, device, advertising platform, or available privacy preference tools.

      8. EMAIL MARKETING

      If you subscribe to promotional emails, we may send information about Orluneins products, promotions, offers, or other store updates.

      You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the applicable email or by contacting us at:

      service@orluneins.com

      Opting out of promotional communications does not prevent us from sending necessary transactional or service-related messages, such as order confirmations, shipping notices, account notifications, customer service communications, security notices, or important policy updates.

      9. TEXT MESSAGES

      If Orluneins offers SMS or text-message services and you choose to enroll, we may use your telephone number to send messages relating to orders, customer service, or promotions.

      Consent to receive marketing text messages is not a condition of purchase.

      Message and data rates may apply.

      You may opt out of promotional text messages by following the instructions provided in the applicable message.

      10. DATA RETENTION

      We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, tax, accounting, fraud-prevention, dispute-resolution, and regulatory purposes.

      Retention periods may vary depending on the type of information, the nature of the transaction, legal requirements, and business needs.

      When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law.

      11. DATA SECURITY

      We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

      However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

      If you maintain a customer account, you are responsible for protecting your login credentials and should contact us promptly if you believe your account or personal information has been compromised.

      12. INTERNATIONAL DATA TRANSFERS

      Orluneins is operated by Shenzhen Xinyuan Chengzhen Technology Co., Ltd., located in China.

      Personal information may therefore be processed, stored, or transferred outside the country, state, or region where you live, including to China and other jurisdictions in which our service providers operate.

      Privacy and data protection laws in those jurisdictions may differ from the laws in your place of residence.

      Where required by applicable law, we take reasonable steps designed to provide appropriate safeguards for international transfers of personal information.

      13. THIRD-PARTY WEBSITES AND SERVICES

      Our website may contain links to or integrations with third-party websites, payment services, social media platforms, applications, shipping providers, or other online services.

      Orluneins is not responsible for the privacy, security, or content practices of independent third parties.

      When you interact with a third-party service, that third party's own privacy policy and terms may apply.

      We encourage you to review the privacy policies of third parties before providing them with personal information.

      14. CHILDREN'S PRIVACY

      Our website and services are intended for a general audience and are not directed to children under the age of 13.

      We do not knowingly collect personal information from children under 13.

      If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

      If you believe that a child has provided personal information to us, please contact:

      service@orluneins.com

      15. YOUR PRIVACY RIGHTS

      Depending on where you live and subject to applicable law, you may have certain rights relating to your personal information.

      These rights may include the ability to:

      • Request access to personal information we maintain about you;

      • Request correction of inaccurate personal information;

      • Request deletion of certain personal information;

      • Request a portable copy of certain personal information;

      • Obtain information about how certain personal information is collected, used, or disclosed;

      • Opt out of certain marketing communications;

      • Opt out of certain targeted or cross-context behavioral advertising activities;

      • Withdraw consent where processing is based on consent;

      • Appeal certain privacy-related decisions where applicable.

      Privacy rights may be subject to exceptions, legal limitations, verification requirements, or other conditions under applicable law.

      To submit a privacy request, contact:

      Email: service@orluneins.com
      Phone: +86 177 4115 7375

      We may request information reasonably necessary to verify your identity before processing certain requests.

      16. CALIFORNIA PRIVACY RIGHTS

      If you are a California resident and applicable California privacy law applies to our processing of your personal information, you may have additional rights.

      These rights may include the rights described below, subject to applicable eligibility requirements, exemptions, and limitations.

      Right to Know / Access

      You may have the right to request information about personal information collected about you, including:

      • Categories of personal information collected;

      • Categories of sources from which information was collected;

      • Business or commercial purposes for collecting, using, selling, or sharing information;

      • Categories of third parties to whom information was disclosed;

      • Specific pieces of personal information, where applicable.

      Right to Delete

      You may have the right to request deletion of certain personal information that we have collected about you, subject to applicable exceptions.

      Right to Correct

      You may have the right to request correction of inaccurate personal information that we maintain about you.

      Right to Opt Out of Sale or Sharing

      We do not sell personal information for money.

      However, depending on the advertising or analytics technologies used on our website, certain disclosures may be treated as a “sale” or “sharing” of personal information under applicable California law.

      Where required, we will provide an appropriate method for eligible users to opt out.

      Sensitive Personal Information

      Where applicable, California residents may have certain rights relating to the use or disclosure of sensitive personal information.

      We do not use sensitive personal information for purposes that require a separate right-to-limit mechanism unless otherwise disclosed or required by applicable law.

      Non-Discrimination

      We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

      Authorized Agents

      Where permitted by law, you may designate an authorized agent to submit certain privacy requests on your behalf.

      We may request reasonable evidence of the agent's authority and may separately verify your identity where permitted.

      Submitting a California Privacy Request

      California privacy requests may be submitted using:

      Email:
      service@orluneins.com

      Telephone:
      +86 177 4115 7375

      We may request additional information reasonably necessary to verify and process the request.

      17. CATEGORIES OF PERSONAL INFORMATION

      Depending on how you interact with Orluneins, we may collect categories of personal information including:

      Identifiers

      Examples may include name, postal address, email address, telephone number, IP address, and account identifiers.

      Customer and Transaction Records

      Examples may include billing details, shipping information, order information, customer service records, and transaction history.

      Commercial Information

      Examples may include products purchased, viewed, considered, returned, or otherwise associated with your shopping activity.

      Internet or Electronic Activity

      Examples may include browsing activity, website interactions, search activity, device information, and information collected through cookies and similar technologies.

      Approximate Geolocation Information

      We may derive an approximate location from information such as an IP address.

      Inferences

      We may derive limited inferences relating to product preferences or shopping interests from interactions with our website.

      Communications

      We may retain communications with customer service, including messages concerning products, orders, shipping, returns, refunds, and other support matters.

      We use these categories for the business and commercial purposes described in this Privacy Policy.

      18. SALE OR SHARING OF PERSONAL INFORMATION

      We do not sell personal information in exchange for money.

      Certain advertising, analytics, tracking, or measurement technologies may nevertheless be considered a “sale” or “sharing” under certain U.S. state privacy laws.

      Where applicable law provides an opt-out right, we will make an appropriate opt-out mechanism available.

      We do not knowingly sell or share the personal information of individuals under 16 years of age where prohibited by applicable law.

      19. BROWSER PRIVACY SIGNALS

      Some browsers or devices provide privacy preference signals, including mechanisms designed to communicate an opt-out preference.

      Where applicable law requires us to recognize a legally valid browser-based opt-out preference signal, we will process such signals as required.

      Traditional “Do Not Track” signals may not have a uniform technical or legal standard across websites and browsers.

      20. ACCOUNT INFORMATION

      If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

      You may contact us to request access to, correction of, or deletion of applicable account information, subject to legal and operational requirements.

      21. FRAUD PREVENTION AND SECURITY

      We may use personal information and security technologies to detect, prevent, investigate, or respond to:

      • Fraudulent transactions;

      • Unauthorized account activity;

      • Payment fraud;

      • Security incidents;

      • Abuse of promotions or discounts;

      • Violations of our Terms of Service;

      • Other harmful, deceptive, or unlawful activity.

      We may use third-party fraud-prevention or security providers for these purposes where reasonably necessary.

      22. CHANGES TO THIS PRIVACY POLICY

      We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, technologies, legal obligations, or regulatory requirements.

      When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

      Where required by applicable law, we may provide additional notice regarding material changes.

      We encourage you to review this Privacy Policy periodically.

      23. CONTACT US

      If you have questions, concerns, complaints, or privacy-related requests regarding Orluneins or this Privacy Policy, please contact us using the information below.

      Brand:
      Orluneins

      Operator / Company Name:
      Shenzhen Xinyuan Chengzhen Technology Co., Ltd.

      Business:
      Online retail of party supplies, celebration accessories, gifts, and lifestyle products.

      Company Address:
      Room 706, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

      Customer Service Email:
      service@orluneins.com

      Telephone:
      +86 177 4115 7375

      Website:
      https://orluneins.com/