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      Shipping Policy

      Shipping Policy

      Last Updated: October 7, 2026

      Thank you for shopping with Orluneins.

      This Shipping Policy explains how orders placed through https://orluneins.com/ are processed, fulfilled, shipped, tracked, and delivered.

      Orluneins is an online retailer specializing in party supplies, celebration accessories, gifts, and lifestyle products, including party decorations, tableware, drinkware, gift accessories, bags, personal accessories, seasonal products, decorative items, and other products for celebrations and everyday lifestyle use.

      Orluneins is operated by Shenzhen Xinyuan Chengzhen Technology Co., Ltd.

      This Shipping Policy should be read together with our Terms of Service, Returns & Refund Policy, Payment Terms, and Privacy Policy.

      1. BUSINESS INFORMATION

      Brand:
      Orluneins

      Website:
      https://orluneins.com/

      Operator / Company Name:
      Shenzhen Xinyuan Chengzhen Technology Co., Ltd.

      Company Address:
      Room 706, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

      Customer Service Email:
      service@orluneins.com

      Telephone:
      +86 177 4115 7375

      Business:
      Online retail of party supplies, celebration accessories, gifts, and lifestyle products.

      2. ORDER PROCESSING

      Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

      For purposes of normal order processing, business days generally mean Monday through Friday, excluding applicable public holidays and other days on which the relevant processing or fulfillment operation is closed.

      Orders submitted on weekends or applicable holidays will normally begin processing on the next business day.

      Processing may include:

      • Payment confirmation;

      • Fraud or security screening;

      • Order verification;

      • Inventory allocation;

      • Product preparation;

      • Packaging;

      • Transfer to a shipping or logistics provider.

      Processing time is separate from shipping time.

      During periods of high order volume, promotional events, major holidays, inventory disruptions, or other exceptional circumstances, processing may take longer than usual.

      If a material processing delay affects your order, we may provide additional information where reasonably practicable.

      3. SHIPPING DESTINATIONS

      We currently ship to eligible addresses within the United States.

      Shipping availability may depend on:

      • Delivery destination;

      • Product type;

      • Product availability;

      • Warehouse or fulfillment location;

      • Carrier availability;

      • Carrier restrictions;

      • Legal or regulatory restrictions;

      • Logistics conditions.

      Certain locations may have limited shipping availability or longer delivery times, including:

      • Remote areas;

      • P.O. boxes;

      • Military addresses;

      • U.S. territories;

      • Other special delivery destinations.

      The availability of shipping to a particular address will generally be determined during checkout or order processing.

      If we are unable to ship an accepted order to the address provided, we will contact you where reasonably practicable and provide an appropriate resolution, which may include cancellation and refund of the affected order or item.

      4. ESTIMATED SHIPPING AND DELIVERY TIME

      After an order has been processed, estimated shipping time within the United States is generally:

      Shipping Time: 5–12 business days

      Our normal estimated timeline is therefore:

      Processing Time: 1–3 business days
      Shipping Time: 5–12 business days
      Estimated Total Delivery Time: 6–15 business days

      The estimated total delivery time is calculated from normal processing and shipping estimates.

      These timeframes are estimates and not guaranteed delivery dates unless we expressly state otherwise.

      Actual delivery time may vary depending on factors including:

      • Destination;

      • Carrier operations;

      • Customs processing;

      • Weather;

      • Holidays;

      • Transportation conditions;

      • Inventory availability;

      • Security inspections;

      • Fulfillment location;

      • Other circumstances beyond our reasonable control.

      5. WHEN THE DELIVERY ESTIMATE BEGINS

      The 1–3 business day processing period generally begins after payment has been successfully confirmed and the order is available for processing.

      The 5–12 business day shipping estimate generally begins after the order has been dispatched to the applicable carrier or logistics provider.

      An order confirmation email does not necessarily mean that the order has already shipped.

      A tracking number being created also does not always mean that the carrier has physically received or scanned the parcel.

      6. SHIPPING FEES

      Any shipping charge imposed by Orluneins will be displayed during checkout before you submit your order.

      Shipping charges may depend on factors such as:

      • Delivery destination;

      • Shipping method;

      • Order value;

      • Product type;

      • Product dimensions or weight;

      • Promotional offers.

      We may offer:

      • Free shipping;

      • Promotional shipping;

      • Discounted shipping

      for eligible orders or during certain promotions.

      Any applicable conditions will be displayed on the website or during checkout.

      We will not intentionally add an undisclosed Orluneins shipping charge after checkout.

      If you later request a shipping-related change that creates additional costs, such costs will only be charged where properly disclosed and agreed where required.

      7. ORDER TRACKING

      When tracking information is available, we will generally send it to the email address associated with your order after dispatch.

      Tracking information may include:

      • Tracking number;

      • Carrier information;

      • Shipment status;

      • Delivery updates.

      Please allow reasonable time for newly issued tracking information to become active in the carrier's system.

      In some cases:

      • A tracking number may be created before the first carrier scan;

      • Updates may not appear immediately;

      • International transit may result in gaps between scans;

      • The final-mile carrier may use a different tracking system.

      If tracking has not updated for an extended period, contact:

      service@orluneins.com

      Please include your order number and tracking number, if available.

      8. SHIPPING CARRIERS AND LOGISTICS PROVIDERS

      We may use different carriers, postal services, fulfillment providers, and logistics partners depending on:

      • Product;

      • Warehouse location;

      • Delivery destination;

      • Package dimensions;

      • Delivery requirements;

      • Carrier availability.

      The carrier handling the final delivery may differ from the carrier or logistics provider that handled the earlier portion of the shipment.

      Unless a specific carrier or delivery method is expressly offered for customer selection during checkout, Orluneins may select the reasonably appropriate shipping method and provider for the order.

      9. INTERNATIONAL FULFILLMENT

      Although we currently sell and ship to eligible addresses within the United States, some products may be fulfilled or shipped from warehouses or fulfillment facilities located outside the United States.

      As a result, a shipment may travel internationally before being transferred to a domestic or local carrier for final delivery.

      International fulfillment may affect:

      • Transit time;

      • Tracking updates;

      • Customs processing;

      • Carrier handoffs;

      • Delivery procedures.

      A product being internationally fulfilled does not necessarily mean the customer's delivery destination is outside the United States.

      10. CUSTOMS, DUTIES, TAXES, AND IMPORT CHARGES

      Certain internationally fulfilled shipments may be subject to customs procedures or other import-related requirements.

      Where Orluneins collects any applicable tax, duty, shipping charge, or other mandatory amount at checkout, that amount will be disclosed as part of the applicable transaction.

      If a government authority, customs authority, carrier, or other third party separately imposes:

      • Import duties;

      • Customs charges;

      • Brokerage fees;

      • Taxes;

      • Other government charges,

      responsibility for those charges will depend on:

      • Applicable law;

      • Delivery destination;

      • Shipping arrangement;

      • Terms disclosed during checkout.

      We will not intentionally impose undisclosed mandatory Orluneins charges after checkout.

      11. SHIPPING DELAYS

      We make reasonable efforts to process and ship orders within the estimated timeframes stated in this policy.

      However, delays may occur.

      Potential causes include:

      • Severe weather;

      • Natural disasters;

      • Carrier disruptions;

      • Customs inspections;

      • Transportation delays;

      • Holiday shipping volume;

      • Labor disruptions;

      • Security inspections;

      • Government actions;

      • Public emergencies;

      • Inventory disruptions;

      • Incorrect or incomplete customer-provided information;

      • Other circumstances outside our reasonable control.

      A delay caused by a carrier, customs authority, government agency, or similar third party does not automatically mean that the order is lost.

      If a shipment is delayed, our customer service team may assist with available tracking information or carrier inquiries.

      Nothing in this section limits any mandatory delivery or consumer rights applicable to your order.

      12. ACCURACY OF SHIPPING INFORMATION

      Customers are responsible for providing complete and accurate shipping information during checkout.

      Please carefully review:

      • Recipient name;

      • Street address;

      • Apartment, suite, or unit number;

      • City;

      • State;

      • ZIP code;

      • Telephone number;

      • Other delivery information requested during checkout.

      Providing incomplete or materially incorrect shipping information may result in:

      • Processing delays;

      • Failed delivery;

      • Carrier return;

      • Additional shipping costs;

      • Loss of a parcel.

      If you identify an error, contact us as soon as possible at:

      service@orluneins.com

      13. ADDRESS CHANGES BEFORE SHIPMENT

      If an order has not yet entered fulfillment or been shipped, we may be able to update the shipping address.

      Address changes are not guaranteed.

      Please contact:

      service@orluneins.com

      as soon as possible.

      We may require reasonable verification before changing an address in order to protect against unauthorized changes or fraud.

      14. ADDRESS CHANGES AFTER SHIPMENT

      Once an order has been dispatched, Orluneins may no longer be able to change the delivery address.

      Depending on the carrier, you may be able to request:

      • Delivery redirection;

      • Delivery hold;

      • Address correction;

      • Pickup arrangements

      directly from the carrier.

      Any carrier-imposed rerouting or address-correction fees may be the customer's responsibility where permitted by applicable law and where the issue resulted from customer-provided information.

      15. MULTIPLE PACKAGES

      Products within the same order may sometimes be shipped separately.

      This may occur because:

      • Products are stored at different fulfillment locations;

      • Products become available at different times;

      • Different carriers are used;

      • Package dimensions or weight require separate shipments;

      • Operational or logistics considerations require separate fulfillment.

      If an order is divided into multiple shipments, you may receive more than one:

      • Tracking number;

      • Shipping confirmation;

      • Delivery date.

      Receiving one package does not necessarily mean that the remaining products are missing.

      Please review all available tracking information before reporting an item as missing.

      16. LOST PACKAGES

      If tracking indicates that a shipment has not been delivered and meaningful tracking updates have stopped for an extended period, contact us at:

      service@orluneins.com

      Please provide:

      • Order number;

      • Full name;

      • Shipping address;

      • Tracking number, if available.

      We may review available records and contact the carrier or logistics provider to investigate.

      A parcel will not necessarily be considered lost simply because tracking has temporarily stopped updating.

      If the shipment is confirmed as lost in transit and the loss is not attributable to materially incorrect delivery information provided by the customer, we will provide an appropriate resolution in accordance with our policies and applicable law.

      The resolution may include:

      • Replacement;

      • Refund;

      • Another appropriate remedy.

      17. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

      If tracking shows that a package was delivered but you cannot locate it, please first:

      • Check the normal delivery location;

      • Check your mailbox;

      • Check your porch, garage, parcel locker, or other safe locations;

      • Ask household members;

      • Check with neighbors where appropriate;

      • Contact the delivery carrier;

      • Allow up to 48 hours where a carrier may have recorded a delivery scan before the parcel can be located.

      If the parcel still cannot be found, contact:

      service@orluneins.com

      Please include your order number and tracking information.

      We will review available information and make reasonable efforts to assist with the investigation.

      A carrier's “delivered” scan will be considered relevant evidence, but it does not automatically determine the outcome of every delivery claim.

      We may consider other relevant information, including:

      • Carrier records;

      • Delivery location;

      • Proof of delivery where available;

      • Customer-provided information;

      • Other relevant circumstances.

      18. DAMAGED SHIPMENTS

      If a product arrives damaged, contact us as soon as reasonably possible at:

      service@orluneins.com

      Please provide:

      • Order number;

      • Description of the damage;

      • Clear photographs or videos of the product;

      • Photographs of the packaging where relevant;

      • Other information reasonably necessary to review the issue.

      Please retain the product and relevant packaging until we have had a reasonable opportunity to review the claim where those materials may be necessary.

      If the product is confirmed to have arrived damaged, we may provide an appropriate remedy in accordance with our Returns & Refund Policy and applicable law.

      This may include:

      • Replacement;

      • Refund;

      • Partial refund;

      • Another appropriate resolution.

      19. MISSING OR INCORRECT ITEMS

      If a delivered package contains:

      • Missing products;

      • Incorrect products;

      • Incorrect quantities;

      • Products materially different from what was ordered,

      please contact:

      service@orluneins.com

      Please include:

      • Order number;

      • Description of the issue;

      • Photographs where appropriate.

      Before reporting an item as missing, please verify whether the order was divided into multiple shipments.

      If an error is confirmed, we will provide an appropriate resolution in accordance with our policies and applicable law.

      20. REFUSED DELIVERY

      Please do not refuse delivery solely as a substitute for following our return procedure unless our customer service team instructs you to do so.

      If a delivery is refused without prior authorization:

      • The parcel may be returned to a fulfillment provider, carrier facility, or sender;

      • Return transit may take additional time;

      • Additional carrier or handling costs may arise.

      Where permitted by applicable law, reasonable additional costs directly resulting from an unauthorized refusal may affect an otherwise eligible refund.

      If the refusal resulted from a verified error on our part or another circumstance for which applicable law places responsibility on us, we will provide an appropriate remedy.

      21. UNDELIVERABLE PACKAGES

      A shipment may be returned as undeliverable because of:

      • Incorrect address;

      • Incomplete address;

      • Invalid address;

      • Incorrect recipient information;

      • Repeated failed delivery attempts;

      • Unclaimed shipment;

      • Other delivery-related issues.

      If a parcel is returned to us or a fulfillment provider, we may contact you regarding:

      • Address correction;

      • Reshipment;

      • Refund options.

      Where permitted by law, additional shipping charges may apply if reshipment is requested because of incorrect or incomplete customer-provided information.

      If the delivery failure resulted from an error attributable to us, we will not charge the customer an additional shipping fee to correct that error.

      22. ORDER CANCELLATIONS

      If you wish to cancel an order, contact us as soon as possible:

      service@orluneins.com

      We will make reasonable efforts to cancel an order before it enters fulfillment.

      Cancellation cannot be guaranteed once the order has:

      • Entered processing;

      • Been packed;

      • Been transferred to a fulfillment provider;

      • Been shipped.

      If cancellation is no longer possible because the order has shipped, you may need to wait for delivery and follow the applicable Returns & Refund Policy.

      If we successfully cancel an order after payment has already been captured, the applicable refund will generally be processed in accordance with our Payment Terms.

      23. SHIPPING RESTRICTIONS

      Certain products may not be shippable to certain destinations because of:

      • Carrier restrictions;

      • Legal requirements;

      • Product restrictions;

      • Safety requirements;

      • Customs requirements;

      • Size or weight restrictions;

      • Logistics limitations.

      If we determine that a product cannot be shipped to the destination provided, we may:

      • Contact you for additional information;

      • Cancel the affected item;

      • Cancel the affected order;

      • Provide another appropriate solution.

      If we cancel a paid item because it cannot be shipped, an applicable refund will be issued.

      24. HOLIDAY AND PEAK-PERIOD SHIPPING

      Processing and shipping may take longer during high-volume periods, including:

      • Thanksgiving;

      • Black Friday;

      • Cyber Monday;

      • Christmas;

      • New Year;

      • Major promotional events;

      • Other peak shopping periods.

      We recommend placing time-sensitive orders sufficiently in advance.

      Estimated delivery dates during peak periods remain estimates unless expressly guaranteed.

      25. PRE-ORDERS AND BACKORDERS

      If Orluneins offers pre-order or backordered products, relevant estimated availability or shipping information will be displayed on the product page or otherwise disclosed where reasonably practicable.

      Products purchased together with pre-order or backordered products may:

      • Ship together;

      • Ship separately;

      • Have different delivery times.

      Estimated availability dates may change due to:

      • Manufacturing delays;

      • Inventory changes;

      • Customs processing;

      • Transportation conditions;

      • Supplier delays;

      • Other logistics circumstances.

      Where a material delay occurs, we may provide additional information to affected customers where reasonably practicable.

      26. DELIVERY RESPONSIBILITY

      Our obligations relating to shipment and delivery are subject to applicable law and mandatory consumer protections.

      Customers are responsible for:

      • Providing accurate delivery information;

      • Providing reasonable access for delivery;

      • Monitoring tracking where available;

      • Taking reasonable steps to secure delivered parcels.

      These responsibilities do not eliminate any rights the customer may have where:

      • A parcel is lost in transit;

      • An item is delivered incorrectly;

      • A product arrives damaged;

      • A carrier delivery record is inaccurate;

      • Applicable consumer law provides another remedy.

      If you believe a delivery problem has occurred, contact us promptly so that we can review the circumstances.

      27. RETURNS AFTER DELIVERY

      Shipping and product returns are related but separate processes.

      Once a product has been successfully delivered, requests relating to:

      • Change-of-mind returns;

      • Return eligibility;

      • Return deadlines;

      • Return shipping;

      • Exchanges;

      • Refund amounts;

      • Return inspection

      are generally governed by our Returns & Refund Policy.

      Shipping-related issues such as:

      • Lost shipments;

      • Delivery delays;

      • Undeliverable shipments;

      • Damaged shipments;

      • Incorrect fulfillment

      may involve both this Shipping Policy and the Returns & Refund Policy.

      The policies should be interpreted consistently.

      28. RELATIONSHIP WITH OTHER POLICIES

      This Shipping Policy should be read together with our:

      • Terms of Service

      • Returns & Refund Policy

      • Payment Terms

      • Privacy Policy

      The Shipping Policy governs processing, fulfillment, shipping, tracking, and delivery.

      The Returns & Refund Policy governs return eligibility, return procedures, exchanges, and refund entitlement.

      The Payment Terms govern payment authorization, processing, charges, and refund processing.

      The Privacy Policy governs our handling of personal information.

      The Terms of Service govern the broader contractual relationship between you and Orluneins, including governing law and dispute-related provisions.

      Where multiple policies address the same issue, they should be interpreted consistently.

      Where a more specific policy directly addresses a particular issue, that more specific provision will generally apply, subject to applicable law.

      29. CHANGES TO THIS SHIPPING POLICY

      We may update this Shipping Policy from time to time to reflect changes in:

      • Shipping methods;

      • Carrier relationships;

      • Fulfillment processes;

      • Delivery regions;

      • Logistics operations;

      • Business practices;

      • Applicable legal or regulatory requirements.

      When we update this policy, we will revise the “Last Updated” date at the top of this page.

      Unless applicable law requires otherwise, the Shipping Policy in effect when your order was placed will generally apply to that order.

      A later policy change will not ordinarily retroactively reduce shipping or delivery rights applicable to a completed purchase.

      30. CONSUMER RIGHTS

      Nothing in this Shipping Policy is intended to exclude, restrict, reduce, or waive any mandatory consumer right or remedy.

      If applicable law provides stronger delivery, refund, replacement, cancellation, or other consumer rights than those stated in this policy, those mandatory rights will apply.

      31. CONTACT US

      If you have questions regarding shipping, processing, fulfillment, delivery, tracking, delayed orders, damaged shipments, missing items, or an existing order, please contact us.

      Brand:
      Orluneins

      Operator / Company Name:
      Shenzhen Xinyuan Chengzhen Technology Co., Ltd.

      Business:
      Online retail of party supplies, celebration accessories, gifts, and lifestyle products.

      Company Address:
      Room 706, Shouchuang Business Building
      No. 5 Longhua Square 3rd Road
      Fukang Community, Longhua Subdistrict
      Longhua District, Shenzhen, Guangdong, China

      Customer Service Email:
      service@orluneins.com

      Telephone:
      +86 177 4115 7375

      Website:
      https://orluneins.com/