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      Terms of Service

      Terms of Service

      Last Updated: October 7, 2026

      Welcome to Orluneins.

      These Terms of Service (“Terms”) govern your access to and use of https://orluneins.com/, including your purchase of products and use of services offered through our website.

      Orluneins is an online retailer specializing in party supplies, celebration accessories, gifts, and lifestyle products, including products for birthdays, parties, holidays, special occasions, gifting, entertaining, personal accessories, decorative products, and everyday lifestyle use.

      Orluneins is operated by Shenzhen Xinyuan Chengzhen Technology Co., Ltd.

      Throughout these Terms, the terms “Orluneins,” “we,” “us,” and “our” refer to Shenzhen Xinyuan Chengzhen Technology Co., Ltd. and the Orluneins online store.

      By visiting our website, purchasing products from us, creating an account, or otherwise using our services, you agree to be bound by these Terms.

      If you do not agree with these Terms, please do not access or use our website or services.

      1. BUSINESS INFORMATION

      Brand:
      Orluneins

      Website:
      https://orluneins.com/

      Operator / Company Name:
      Shenzhen Xinyuan Chengzhen Technology Co., Ltd.

      Company Address:
      Room 706, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

      Customer Service Email:
      service@orluneins.com

      Telephone:
      +86 177 4115 7375

      Business:
      Online retail of party supplies, celebration accessories, gifts, and lifestyle products.

      2. ONLINE STORE TERMS

      By agreeing to these Terms, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are the age of majority and have given consent for any minor dependents under your supervision to use this website.

      You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

      You may not violate any applicable federal, state, local, or international laws or regulations while using our website or services.

      You must not transmit viruses, malware, malicious code, or any other harmful technology through our website.

      A material violation of these Terms may result in the suspension or termination of your access to our services where permitted by applicable law.

      3. GENERAL CONDITIONS

      We reserve the right to refuse or limit service where permitted by applicable law.

      You understand that information submitted through our website, excluding payment card information, may be transmitted across different networks and may be modified as reasonably necessary to conform to technical requirements.

      Payment card information is processed through third-party payment service providers and is subject to applicable security standards and the policies of those providers.

      You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our website or services without our prior written permission, except where permitted by applicable law.

      4. ACCURACY OF INFORMATION

      We make reasonable efforts to ensure that information on our website is accurate, complete, and current.

      However, we do not guarantee that all information, including product descriptions, pricing, images, specifications, measurements, availability, shipping estimates, or other website content, will always be error-free, complete, or current.

      Information on this website is provided for general informational and shopping purposes.

      We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time where reasonably necessary.

      If a material error affects an order already placed, we may contact you regarding the affected order.

      5. PRODUCTS AND SERVICES

      Orluneins specializes in party supplies, celebration accessories, gifts, and lifestyle products.

      Our product selection may include:

      • Party decorations and accessories;

      • Birthday and special-occasion products;

      • Tableware and entertaining accessories;

      • Drinkware;

      • Gift accessories and gift-related products;

      • Bags, pouches, and small accessories;

      • Fashion and personal accessories;

      • Holiday and seasonal products;

      • Decorative lifestyle products;

      • Other fun and practical products for celebrations and everyday use.

      Certain products or services may be available exclusively online through our website.

      Products may have limited quantities and may be subject to return, exchange, or refund only in accordance with our Return and Refund Policy.

      We make reasonable efforts to display product colors, images, dimensions, materials, specifications, and other details accurately.

      However, actual product appearance may vary due to display settings, lighting conditions, manufacturing variations, product updates, or other reasonable factors.

      Where permitted by applicable law, we reserve the right to:

      • Limit the sale of products or services to certain persons, households, geographic regions, or jurisdictions;

      • Limit quantities purchased per person, household, account, or order;

      • Discontinue products or services at any time;

      • Change product descriptions, pricing, specifications, or availability without prior notice where legally permitted.

      We do not guarantee that every product or service will meet every customer's individual preference or expectation.

      6. PRICING AND PAYMENT

      All prices displayed on our website are shown in the currency indicated on the relevant product page or during checkout.

      Prices may change from time to time without prior notice where permitted by applicable law.

      We reserve the right to correct obvious pricing errors, including errors caused by technical issues, data-entry mistakes, or incorrect promotional information.

      You agree to provide current, complete, and accurate billing and payment information for all purchases.

      By submitting payment information, you authorize us and our third-party payment processors to charge the payment method you provide for the total amount of your order, including applicable taxes, shipping charges, and other disclosed fees.

      Payment transactions may be processed by third-party payment service providers.

      We generally do not directly store complete payment card numbers or card security codes.

      We may cancel, reject, or delay an order if we reasonably believe the transaction is fraudulent, unauthorized, incorrectly priced, or otherwise violates these Terms, subject to applicable law.

      7. ORDERS

      Submitting an order does not necessarily mean that we have finally accepted it.

      After placing an order, you may receive an order confirmation by email. This confirmation acknowledges that we received your order but does not necessarily constitute final acceptance.

      We reserve the right to accept, reject, limit, or cancel an order where permitted by applicable law.

      Reasons may include:

      • Product unavailability;

      • Incorrect pricing;

      • Incorrect product information;

      • Payment authorization failure;

      • Suspected fraud;

      • Shipping restrictions;

      • Excessive order quantities;

      • Violation of these Terms.

      If we cancel an order after payment has been successfully processed, we will issue the appropriate refund to the original payment method.

      We may request additional information where reasonably necessary to verify an order before processing or shipment.

      8. SHIPPING AND DELIVERY

      Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

      Shipping times displayed on our website are estimates unless expressly stated otherwise.

      Actual delivery times may vary due to factors including:

      • Destination;

      • Shipping carrier delays;

      • Customs procedures;

      • Weather conditions;

      • Holidays;

      • Inventory availability;

      • Transportation disruptions;

      • Other circumstances beyond our reasonable control.

      Customers are responsible for providing a complete and accurate shipping address.

      We are not responsible for delivery delays or failed deliveries caused by materially incorrect or incomplete shipping information provided by the customer, except where applicable law provides otherwise.

      Additional shipping terms may be described in our Shipping Policy.

      9. RETURNS, REFUNDS, AND EXCHANGES

      Returns, refunds, replacements, and exchanges are governed by our Return and Refund Policy.

      Customers must comply with the eligibility requirements, procedures, and time limits described in that policy.

      Eligibility for a return, refund, replacement, or exchange may depend on factors including:

      • Product condition;

      • Time elapsed since delivery;

      • Product category;

      • Reason for the request;

      • Supporting information reasonably required to process the request.

      Nothing in these Terms is intended to limit or waive consumer rights that cannot legally be excluded.

      10. PROMOTIONS, DISCOUNTS, AND COUPONS

      From time to time, Orluneins may offer promotions, discount codes, coupons, special pricing, sales, or other promotional programs.

      Unless otherwise stated:

      • Promotions may not be combined;

      • Discount codes have no cash value;

      • Promotions may be subject to expiration dates;

      • Certain products may be excluded;

      • Geographic restrictions may apply;

      • Minimum purchase requirements may apply;

      • Promotional availability may be limited.

      We reserve the right to modify, suspend, or discontinue promotions where permitted by applicable law.

      We may reject or cancel transactions involving fraudulent, abusive, unauthorized, or improper use of promotional offers.

      11. OPTIONAL THIRD-PARTY TOOLS AND SERVICES

      We may provide access to third-party tools, applications, services, integrations, or technologies that we do not directly control.

      These may include services relating to:

      • Payment processing;

      • Shipping;

      • Customer service;

      • Analytics;

      • Marketing;

      • Website functionality;

      • Other e-commerce services.

      Third-party tools and services may be provided on an “as available” basis.

      Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.

      We are not responsible for the availability, security, functionality, content, acts, or omissions of independent third-party providers, except where liability cannot legally be excluded.

      12. THIRD-PARTY LINKS

      Our website may contain links to third-party websites or services.

      We do not control and are not responsible for independent third-party websites, content, products, services, privacy practices, or policies.

      You should review the terms and privacy policies of any third-party website before providing personal information or completing a transaction.

      The inclusion of a third-party link does not necessarily mean that Orluneins endorses that third party.

      13. USER CONTENT, REVIEWS, AND FEEDBACK

      If you submit reviews, comments, suggestions, photographs, feedback, ideas, or other content to us, you represent that you have the right to provide such content.

      You must not submit content that:

      • Is unlawful, fraudulent, or intentionally misleading;

      • Is defamatory, threatening, harassing, or otherwise unlawful;

      • Infringes intellectual property rights;

      • Violates privacy, publicity, or other legal rights;

      • Contains malicious software or harmful code;

      • Impersonates another person;

      • Misrepresents your identity;

      • Contains unauthorized advertising, spam, or solicitations.

      To the extent permitted by applicable law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, publish, and distribute content that you voluntarily submit for purposes reasonably related to operating, marketing, and improving our business and services.

      We reserve the right to remove user content that violates these Terms or applicable law.

      14. PERSONAL INFORMATION

      Your submission of personal information and our handling of personal information are governed by our Privacy Policy.

      Please review our Privacy Policy to understand how we collect, use, disclose, retain, and protect personal information.

      15. INTELLECTUAL PROPERTY

      All content available through our website, including text, graphics, logos, product photographs, icons, website design, page layouts, trademarks, trade names, software, and other materials, is owned by or licensed to Shenzhen Xinyuan Chengzhen Technology Co., Ltd., Orluneins, or the applicable rights holders, unless otherwise stated.

      You may access and use the website for lawful personal and non-commercial purposes.

      Unless authorized by us or permitted by applicable law, you may not:

      • Copy;

      • Reproduce;

      • Distribute;

      • Modify;

      • Republish;

      • Publicly display;

      • Download for commercial use;

      • Transmit;

      • Sell;

      • License;

      • Commercially exploit

      website content or intellectual property without prior written permission.

      16. PROHIBITED USES

      You may not use our website or services:

      • For unlawful or fraudulent purposes;

      • To solicit unlawful activity;

      • To violate intellectual property rights;

      • To violate privacy or publicity rights;

      • To harass, threaten, abuse, discriminate against, or harm others;

      • To submit intentionally false or misleading information;

      • To upload or transmit malware, viruses, malicious code, or harmful software;

      • To gain unauthorized access to systems, accounts, or data;

      • To collect or track personal information about others without authorization;

      • To engage in spam, phishing, or other deceptive activity;

      • To interfere with website security or functionality;

      • To circumvent access restrictions or security measures;

      • To engage in automated scraping, crawling, or data extraction that materially interferes with our website;

      • For any purpose prohibited by applicable law.

      We reserve the right to suspend or terminate access for prohibited conduct where permitted by law.

      17. DISCLAIMER OF WARRANTIES

      To the fullest extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

      We do not warrant that:

      • The website will always be uninterrupted, secure, or error-free;

      • All defects will be corrected immediately;

      • All website information will always be complete or current;

      • Every product or service will meet every individual preference or expectation.

      Some jurisdictions do not allow certain warranty exclusions.

      Nothing in these Terms excludes warranties, guarantees, remedies, or legal rights that cannot lawfully be excluded or limited.

      18. LIMITATION OF LIABILITY

      To the fullest extent permitted by applicable law, Orluneins, Shenzhen Xinyuan Chengzhen Technology Co., Ltd., and their respective officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our website, products, or services.

      Where applicable law does not permit certain exclusions or limitations of liability, those exclusions or limitations will apply only to the maximum extent permitted by law.

      Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

      19. INDEMNIFICATION

      To the extent permitted by applicable law, you agree to indemnify and hold harmless Orluneins, Shenzhen Xinyuan Chengzhen Technology Co., Ltd., and their applicable affiliates, officers, employees, agents, contractors, licensors, service providers, and suppliers from claims, losses, liabilities, damages, and reasonable expenses arising from:

      • Your material breach of these Terms;

      • Your unlawful misuse of the website or services;

      • Your violation of applicable law;

      • Your infringement of another person's rights.

      This section does not apply where prohibited by applicable consumer law.

      20. SEVERABILITY

      If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

      The remaining provisions shall remain valid and enforceable to the extent permitted by law.

      21. TERMINATION

      These Terms remain effective unless terminated in accordance with their terms.

      You may stop using our website and services at any time.

      We may suspend or terminate access if you materially violate these Terms, misuse our services, engage in fraudulent or unlawful activity, or where termination is otherwise permitted by applicable law.

      Provisions that by their nature should survive termination will remain in effect, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute-related obligations.

      22. ENTIRE AGREEMENT

      These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Orluneins concerning your use of our website and services.

      Any failure by us to enforce a provision of these Terms shall not automatically constitute a waiver of that provision.

      23. GOVERNING LAW

      These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, our website, products, or services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

      Nothing in this section is intended to deprive consumers of any mandatory rights or protections available under the laws of their state, country, or jurisdiction of residence where such rights cannot legally be waived.

      24. DISPUTE RESOLUTION

      Before initiating formal legal proceedings, we encourage customers to contact us first so that we can attempt to resolve the matter directly.

      You may contact us at:

      Email:
      service@orluneins.com

      Telephone:
      +86 177 4115 7375

      To the extent permitted by applicable law, any dispute arising out of or relating to these Terms, our website, products, or services shall be brought before a court of competent jurisdiction in accordance with applicable law.

      Nothing in these Terms prevents a consumer from exercising rights or remedies available under mandatory consumer protection laws.

      25. CHANGES TO THESE TERMS

      We may update or revise these Terms from time to time to reflect changes in:

      • Our business operations;

      • Products or services;

      • Website functionality;

      • Applicable policies;

      • Legal requirements;

      • Regulatory requirements.

      When we make changes, we will update the “Last Updated” date at the top of this page.

      Where required by applicable law, we may provide additional notice regarding material changes.

      Your continued use of the website after revised Terms become effective may constitute acceptance of those revised Terms, except where applicable law requires additional notice or consent.

      We encourage you to review these Terms periodically.

      26. CONTACT INFORMATION

      Questions regarding these Terms of Service, Orluneins products, orders, shipping, returns, refunds, or other store-related matters may be sent to us using the information below.

      Brand:
      Orluneins

      Operator / Company Name:
      Shenzhen Xinyuan Chengzhen Technology Co., Ltd.

      Business:
      Online retail of party supplies, celebration accessories, gifts, and lifestyle products.

      Company Address:
      Room 706, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

      Customer Service Email:
      service@orluneins.com

      Telephone:
      +86 177 4115 7375

      Website:
      https://orluneins.com/